Oracle Applications Users Group:  Global Users.  Global Solutions.

OAUG Support in Focus:  Information and Updates from the OAUG Customer Support Council

September 2011 Edition

In This Issue

Andy Farber

OAUG Customer Support Council Co-Chair Andy Farber

John Schmitz

OAUG Customer Support Council Co-Chair John Schmitz

Message from the Co-Chairs

Weather, life and software applications sure seem to produce their share of blessings, fascinating challenges and performance issues. It’s been an interesting past few months for many of us. Thankfully, we do not have to weather these various storms alone, can celebrate some milestones and have jobs which usually offer a climate-controlled environment.

On our regular Customer Support Council calls, we frequently hear, in addition to how unusual everyone’s weather is, about the challenges that so many seem to face getting the most out of our software investments and keeping the systems updated. Whether E-Business, PeopleSoft, Primavera or any other application suite, the value of upgrading is often acknowledged, but the effort is daunting. Upgrade projects are complex and expensive, resources are limited, and other priorities produce unplanned delays. We want to be on a current release and get a good ROI from our projects. However, by the time the project is finally completed and users are getting comfortable with the system, it seems like the end of the support window is already looming.

The Council has been having constructive conversations with Oracle Support and Development executives regarding these issues. We asked Oracle to look at how the Premier support “five-year clock” is set for at least EBS (and other application products as applicable). Oracle has acknowledged the concern, asked some follow-up questions and has taken our concerns under consideration. (They have other user communities and various product policies to reconcile. It is understood that long-term support of older versions comes at a cost to Oracle and to us as customers.) We appreciate all those who have or are helping us advance this issue, and we look forward to being able to resolve these issues with Oracle in a satisfactory manner to us all.

Any policy modification will not alter the 11/30/2013 Extended support deadline EBS customers are facing. (See Oracle’s Lifetime Support Policy). Oracle has no plans to change that timetable. Several of you in early stages of R12 upgrade projects have pointed out how crucial year-end 2013 regulatory and payroll patches would be for at least US customers, accessing the risks of serious upgrade project delays. We have discussed this issue with Oracle and were told they have no current plans to provide those patches. However, Oracle and the Council would like to hear from you if your organization foresees potential R12 upgrade project risks that could be alleviated by 2013 year-end regulatory patches. Contact us at

As part of our discussions, Oracle has provided a clarification to the migration paths from earlier versions of EBS to Fusion (See Moving to Oracle Fusion Applications: Why and When? in this newsletter). While this clarification may not satisfy everyone, Oracle has agreed to allow customers to contact them directly if there are extenuating circumstances Please let us know by contacting if you take advantage of this offer.

Oracle has provided a variety of resources to aid customers in planning and executing their upgrades. A good place to start is with the applicable Upgrade Advisor on My Oracle Support. This newsletter covers two additional helpful resources. See the information on the EBS Data Model Comparison Report and the EBS ATG Seed Data Comparison Report.

Finally, we would like to welcome several recent additions to the Council: Doug Hahn, Amcor; Lakshmi Sampath, Dell, Inc.; Molly Brown, QSC Audio Products; Rob Tudor, LifeWay Christian Resources; and Thayla Sullivan; Los Alamos National Laboratory.

Andy Farber and John Schmitz
OAUG Customer Support Council Co-Chairs

Moving to Oracle Fusion Applications: Why and When?


Oracle Fusion Applications is new and innovative. Some of you are eager to adopt it and others want to move more cautiously. In any case, you know that your current investments are protected with Oracle’s Applications Unlimited promise of delivering rich, new releases of our existing applications. Because that strategy is critical to your success and to Oracle’s entire installed base, we are not forcing anyone to even consider Fusion before they are ready. We are recommending that you move to the latest version of your current product where it makes sense, which puts you on the Fusion migration path. Then when there is new functionality in Fusion Applications that adds value to your organization, you can consider making the move.

The decision to move to the latest version of your current product should be based on the business value of the upgrade. When you keep pace with new software releases, your costs go down, the capabilities go up, the user experience improves, and your ability to adopt new technologies and applications increases. Over time, the companies who are able to evolve with the software industry and stay current are more competitive.

Specifically, if you remain on older versions of Oracle’s current applications product lines while you wait to move to Fusion Applications, you will miss out on new functionality. Oracle continues to support and invest in all its Applications product lines using customer input to drive innovations and enhancements for all future releases. Plus upgrades are now simpler and more efficient — you’ll benefit from reduced down time, shorter upgrade cycles, and proven upgrade paths and methodologies.

You also miss out on the technical advantage of the middleware when you stay on older versions of your product. Oracle has certified all the current releases of its existing product lines against Oracle Fusion Middleware 11g. And being on a current release will ensure that you have a direct migration path to Fusion Applications in the future, if and when you decide to migrate.

Upgrade Paths to Oracle Fusion

Oracle worked with the OAUG and others to arrive at this official upgrade policy from each Applications product family:

Oracle is committed to providing upgrade paths to the latest release of Oracle Fusion Applications from the latest two major releases of PeopleSoft Enterprise (starting with 8.9), Siebel CRM (starting with 8.1), and Oracle E-Business Suite (starting with 12.0). For releases earlier than the latest two releases, customers can use upgrade scripts to move to the latest release that has a direct path to Oracle Fusion Applications. We will evaluate all other upgrade path requests based on customer requirements. Contact Oracle Support or your Oracle account manager if you have questions about how this policy impacts your upgrade plans.

Oracle is committed to providing upgrade paths to the latest release of Oracle Fusion Applications (starting with 11g R2) from the latest major release of JD Edwards EnterpriseOne, JD Edwards World, and Oracle Supply Chain Management/Edge applications. For releases earlier than the latest release, customers can use upgrade scripts to move to the latest release that has a direct path to Oracle Fusion.

Announcing EBS Data Model and EBS ATG Seed Data Model Comparison Reports for 12.1.3

We are pleased to announce the release of 2 Reports to assist with Information Identification between two EBS Releases:

  • The EBS Data Model Comparison Report provides the database object definition changes between two EBS releases to help users to preview the database object definition changes before upgrading their instances from one release to another and understand the impact of the database object changes that may affect the customization or business flows. Please see Doc ID 1290886.1 for more details.

    Watch a 4-minute overview video on this report (04:02) (Sign in to My Oracle Support to access the video.)

  • The EBS ATG Seed Data Comparison Report provides information about seed data (based on ATG loader control files) changes between two EBS releases. In the planning phase of an upgrade, this would benefit the users to preview changes, accessing impact from any changes that may affect their customization and take the required actions in the actual implementation phase. Please see Doc Id 1327399.1 for more details.

    Watch a 7-minute overview video on this report (07:09) (Sign in to My Oracle Support to access the video.)


    • See what has changed in R12.1.3
    • Display the actual addition/change/removal of the database objects and Seed Data
    • Check customizations against changes from Comparison reports
    • Review large or new areas of change for test plans

Benefits of Attending Oracle OpenWorld

Attending Oracle OpenWorld is the most cost-effective and efficient way to stay ahead of the technology curve. Oracle Customer Services invites you to take advantage of this exclusive, once a year opportunity to interact with Oracle Support and Services experts. With more than 30 sessions, hands-on demos, and networking events, you will find relevant, useful information about how to use Oracle Customer Services to drive your business forward.

Benefits of Attending Oracle OpenWorld:

  • Participate in sessions and hands-on workshops led by the world’s foremost IT experts
  • Find out firsthand how to streamline upgrades and deployments
  • Attend sessions in the all-new Server and Storage Systems stream
  • Dig deep into application deployment, scaling, upgrading, and best practices
  • Meet with your industry and technology peers
  • View demonstrations of Oracle products and solutions at the Oracle DEMOgrounds
  • Visit the Stars Bar for help with Oracle Support tools and applications, learn about the latest best practices in proactive product maintenance, and explore advanced support services available for mission-critical environments.
  • Network with fellow My Oracle Support members and Oracle moderators at the My Oracle Support Community Meet Up which includes complimentary food, beverages, games, and more

For more information on Customer Services sessions and events, visit the Oracle Premier Support, Oracle Advanced Customer Support Services, and Oracle University websites.

Looking for Information and Guidance on Your Oracle E-Business Suite 12.1 Upgrade? Meet Oracle Experts at Oracle OpenWorld 2011

Executives from the Oracle E-Business Suite Development and Strategy teams will be at Oracle OpenWorld 2011 to help customers understand the Oracle E-Business Suite Product Roadmaps and the value of upgrading to the latest release. Don’t miss the following key sessions:

Monday, October 3, 2011

  • 11:00 am - 12:00 pm, Oracle E-Business Suite - Vision, Strategy and Roadmap with Cliff Godwin (Session ID: 16800).

Tuesday, October 4, 2011

  • 11:45 am - 12:45 pm, Oracle E-Business Suite Release 12.1: Customer Upgrade Panel (Session ID: 16941).
  • 4:00 pm - 5:00 pm, Oracle E-Business Suite Release 12.1 Upgrade Best Practices: Technical Insight (Session ID: 18661).
  • 5:30 pm - 6:30 pm, Planning Your Oracle E-Business Suite Upgrade from Release 11i to 12.1 and Beyond (Session ID: 12281).

Wednesday, October 5, 2011

  • 11:30 am - 12:30 pm, Oracle E-Business Suite Product Roadmap with Ognjen Pavlovic (Session ID: 16801).
  • 4:45 pm - 5:45 pm, Upgrading to Oracle E-Business Suite Release 12.1: Technical/Functional Panel (Session ID: 12280).
  • 4:45 pm - 5:45 pm, Upgrading to Oracle Financials Release 12.1: A Technical Perspective (Session ID: 18011).

Thursday, October 6, 2011

  • 1:30 pm - 2:30 pm, Upgrading Your Customizations to Oracle E-Business Suite Release 12.1 (Session ID: 17250).
  • 3:00 pm - 4:00 pm, Planning Your Oracle E-Business Suite Upgrade from Release 11i to 12.1 and Beyond (Session ID: 12281).

Visit the Oracle Demo Grounds

20+ Oracle E-Business Suite demo stations showcasing Release 12.1 will be set up at the Oracle Demo Grounds in the Exhibitor Showcase.

New My Oracle Support Health Check Features

Be proactive. New My Oracle Support Health Check features are now available. Learn more in this online demonstration.

My Oracle Support 5.4 Upgrade Planned for October 14

The upgrade to My Oracle Support 5.4 is planned for Friday, October 14, 2011. During the upgrade, the My Oracle Support customer portal may be offline for three to five hours. Outages generally begin at approximately 9 p.m. Pacific time. More information will be posted on the My Oracle Support outage notification region on the My Oracle Support dashboard. Visit My Oracle Support for details and updates.

My Oracle Support Goes Mobile

My Oracle Support introduces its My Oracle Support mobile solution. This initial mobile version allows users to view and update service requests — tasks most commonly performed by customers. Additional functionality will be introduced in subsequent versions. Check out My Oracle Support Mobile today, and share your thoughts via the feedback link within the mobile solution.

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